Social networking is what is hot in technology and will not be going anywhere soon. It gives a face to the technology. When the internet started, it was built to share data for businesses, institutions, and large businesses. It then opened up to the general public, which ushered in an era of tacky personal websites and equally as tacky commercial endeavors at web design in the 1990’s. Programmers gave designers more control and everything started looking better. Personal websites became blogs and format was generally controlled by sites like blogger.com and blogspot.com, which are now the same company. And social networking services like Myspace, Friendster, Facebook started popping up. Business websites started to look more professional. The web was and is evolving. At some point in all this, Facebook has become the apparent winner in the social networking sector. There are other sites that have features Facebook does, but Facebook does it all.
Facebook is successful because it does literally one thing very well. It connects people in a non-obtrusive easy to use website. This is very good for businesses. And since a huge population, as discussed in the Facebook Effect, of the world in on Facebook, it is a very large free (if they choose not to buy an ad) way to advertise. The pyramid affect can be seen when starting a group for something people really care about (Kirkpatrick, 2010). This is important to businesses as well. Friends have more influence over each other than random strangers. Someone buys something from a store and gets great service at a good price. The ability to tag profiles on Facebook gives that person the ability to write about their experience with a direct link to that business’s Facebook profile. This will show up in their friends’ news feeds. Say two people click on it and use that business. That is two new customers the business would not have gained without Facebook. And the cycle can repeat. Not only does the information show up in the new feed, but the business gets an alert that they were tagged. This is direct marketing because Facebook gives identity (Grossman, 2010).
The opposite can also happen. Someone gets terrible service at a business and tags them in a post. Again this will get the business in the vision of everyone on that person’s friend list and an alert will be sent to the business. Instead of just having a ticked off customer out there complaining to everyone, now you have a way to directly communicate to the customer and know exactly why they are ticked off. And they might even make another post saying how well the business ratified the situation. I rarely see things like this happening, but I feel mostly because businesses are just really getting on the Facebook bandwagon and worrying less about their websites.
Many businesses are using social networking links on their websites on literally every page. Whether a like and/or tweet button or an actual link, more and more businesses are starting to do this. The only reason I really started paying attention and why I know social networking matters so much is from a conference call I had with my dad and his business partner, Frank Watson. I will be working with them if all goes right after I graduate in a few weeks and I’m building the business's website. The reason the like and/or tweet button is important is because it tells everyone that you are looking at something and now page view goes from one view to potentially an entire friends list which can translate into business.
There is a lot more that can be used in converting online traffic into real life business, but Facebook and its simple features can be used as a powerful weapon over the other guy. And like the Facebook Effect and Time said throughout, Facebook is only growing which means businesses using it as a business tool have the potential to grow as well.